Ebook2Edit Helpdesk

Most apps work the same way:

• Open the app you need and upload your file: click the upload button or drop the file on the upload box.
• Adjust the settings if you need to.
• Start the app with its button.
• When your file is ready, click "Download".

On most apps, the arrow beside the upload button offers more ways to add a file, such as pasting a link.

Every app is listed on our All Apps page.

No. Most apps are free to use without signing up. A free account raises your daily allowance, and a paid plan adds larger files, batch processing, and priority in the queue.

Compare what each plan includes on our pricing page.

If you want to register a new account, please do the following:

• Click "Sign up" on our website.
• Enter your email address and password to register, or sign up with your Google, Apple, or Microsoft account.
• Once registered, you can use our free apps right away. To unlock premium features, visit the pricing page and choose a plan.

If you want to change your email address, do the following:

• Go to our website and log in to your account.
• Go to your Dashboard and open the Account section.
• Under "Email & Username", enter your new email address twice and your current password, then click "Change Email". We send you an email to confirm the change.

If you want to change your password, do the following:

• Go to our website and log in to your account.
• Go to your Dashboard and open the Security section.
• Enter your current password and your new password twice, then click "Update Password".

If you are not receiving the password reset email or do not remember your login email, please contact us.

The confirmation email is usually sent immediately after signing up. Sometimes it may take a little longer.

If you did not receive an email after 30 minutes, please check your spam/trash folder or contact us.

If you have paid but still see a limitation message when using our apps, you are probably logged into the wrong account.

You can see which plan an account has under Payments, Subscriptions on your Dashboard. If it shows no active subscription and you have tried logging in with all possible emails, please contact us.

Yes, you can create a single account, log into it on different devices, and use our service from each device.

At busy times, files can wait in the queue for a moment before processing starts. Paid plans get priority in the queue.

If you want to close your account, please do the following:

• Log in to your account.
• Go to your Dashboard and open the Security section.
• Scroll down to the "Close Account" area and follow the instructions.

If you have an active subscription, cancel it first. Closing your account signs you out on every device straight away, and your data is erased about 30 days later. If you change your mind, sign in again before then and your account comes back as it was.

To prevent spam in users' inboxes, email providers use different algorithms to classify an email as spam or not. Normally, emails from Ebook2Edit.com are not classified as spam, because we never send unwanted emails. But some email providers have algorithms that need more fine-tuning.

To make sure that emails from us go straight to your inbox, you need to whitelist "ebook2edit.com" before we send an email to you. To do this, go to your email account and add us to your contacts, contact list, whitelist, create a filter, or the equivalent option your email provider offers. You can always undo this later.

The quickest way: open one of our emails, mark it as not spam if it landed in your spam folder, and add the sender to your contacts. This works in Gmail, Outlook.com, Yahoo Mail, and most other email services.

If you are using Boxbe, look in your Wait List folder and add our email address manually to your Guest List. Our automated system will reject any email from Boxbe that requests manual approval.

Any email service that asks us for manual approval will be ignored by our automated system. You need to whitelist us in their system first. Please check their help pages for more information.

Every paid plan includes:

• 64 GB file size support
• Batch processing
• Priority queue
• Ad-free experience
• Priority customer support

We offer a 14-day money-back guarantee on all paid plans. Contact support within 14 days for a full refund.

Compare what each plan includes on our pricing page.

The answer is: Yes! By using our Premium features, you can use fast and reliable Ebook2Edit apps as a business solution for you and your team.

Yes. To support education around the world, we offer our paid apps to students and teachers for free.

Find out how to get it on our education page.

You can buy add-on credit packs at any time. Add-on credits do not reset with your billing cycle; they stay valid for one year or until used.

Your current subscription is part of our older system, which does not support the updated Credit model we have introduced. We made these changes to ensure fairer Credit usage, where Credits are only deducted based on the actual time it takes to complete a task. In most cases, this will make it more cost-effective for you.

To keep purchasing Credits and access our latest apps, you can switch to a new subscription plan directly from your Subscription page.

By upgrading, you will get access to our newest apps and a more efficient, cost-saving Credit system.

We accept payments through all major credit and debit cards (Visa, MasterCard, American Express). Depending on your region, additional payment methods such as Google Pay, Apple Pay, SEPA Direct Debit, iDEAL, Bancontact, Klarna, and others may be available. Payment via PayPal is also supported.

You can update your payment information in your account.

Login to your account and go to your Dashboard. Here, you can find your payment information and update the payment method.

Yes, the premium plans are subscription-based and will be automatically renewed.

Did you sign up using an old email address that you no longer have access to? Do you suspect fraud? If you're not sure, please contact our support team!

Log in and open your Dashboard. Under Payments, Invoice History lists all your invoices, and you can download each one.

Please check if your card is one that we accept. When a transaction is declined, it could be due to one of the following reasons:

• Your card has expired.
• The information you entered does not match your credit card records, e.g., change of address.
• International purchase: Some credit card companies will block international transactions if you don't inform them before purchasing.
• You've reached your credit limit or there is a hold on your card. Please check with your credit card provider for more information.

You can cancel at any time. Log in, open your Dashboard, and cancel the plan under Payments, Subscriptions. Your plan stays active until the end of the current billing period. If you have any issues, please don't hesitate to contact us.

When you choose a plan, select "PayPal" under "or pay with" at checkout. PayPal opens so you can finish the payment and then brings you back to us. Please allow a few minutes for the payment to be processed.

We offer a 14-day money-back guarantee on all paid plans. Contact support within 14 days for a full refund.

If you would like to get a refund for your purchase, please contact us.

We do not keep a copy of your file.

You can delete your file from our server immediately after the conversion.

Ebook2Edit does not actively monitor your files; the service is completely automated.

We understand the concerns about your privacy. These are the steps we take to protect your files:

• You can delete the file from our server immediately after you have downloaded it.
• The contents of the files are not monitored without the permission of the uploader. A manual review of all files would not be possible anyway due to the high number of files we process each day.
• The only exception is content that someone reports to us as illegal or abusive: our moderation team reviews the report and can remove the content.
• The download of your file can only be triggered via the unique, non-guessable download URL you got from us.
• You keep the copyright and ownership of the source file and the converted file at all times.

Read more about how we protect your data on our security page.

No, the private files you upload are not used to train our AI models.

No. We do not seek to obtain any legal rights to your files.

In other words, you keep the copyright and ownership of the source file and the converted file. We don't own or have exclusive rights to your content.

We do not read, inspect, or copy your files. All file processing is completely automated.

The only exception is content that someone reports to us as illegal or abusive: our moderation team reviews the report and can remove the content.

You can delete your file from our server immediately after the conversion is complete.

If you find content on Ebook2Edit that you consider illegal, for example a file that infringes your copyright, report it through our notice form. You do not need an account to send a notice.

We recognize how important it is to help protect your privacy and security. If you believe you have found a security issue, we will gladly work with you to resolve it.

Please contact us and report the problem. When we are notified, we will process your report, investigate the issue, and fix potential problems as quickly as possible.

We place great importance on protecting your data and your privacy.

If you want to know how Ebook2Edit handles your data, how our services work, and how the protection of your personal data is guaranteed, please check our Privacy Policy, which you can access at this link.

There can be many reasons why the conversion has failed. For example:

• The source file is corrupted
  • This happens, for example, when important metadata is missing at the end of a file. If, for some reason, the saving of the file during recording is stopped (e.g. due to power outage, device full), this metadata is not written. Unfortunately, without this metadata, the file is basically useless.
• The source file has been encrypted with Digital Rights Management (DRM) by the owner.
• Some codecs inside a file format container that normally work cannot be converted.
• The app does not recognize the source format at all.
• If you entered a URL (like https://www.example.tld/test.php) to submit the file you want to convert, make sure you provide the direct link to the image/music/document file, not to the website itself. Right-click the file link on the website, copy the direct URL, and paste it into one of our apps.
• The download link you provided is not accessible by the app. Possible reasons are that the file is not available for direct download due to copyright issues, or that you need to log in to access it. In these cases, download the source file directly to your computer and upload it from there.

If you believe there is an error, please contact us. We are constantly working to improve our apps and we appreciate your feedback.

If your upload fails, it is probably due to one of the following reasons:

• The file size limit to upload and convert a file for free is 50 megabytes. To upload larger files, please take a look at our premium services.
• The connection between your computer and our servers is temporarily unstable. Please try again later or from a different network or computer.
• The upload of large files is blocked by a proxy of your organization/provider.
• Sometimes, only the upload progress bar gets stuck, but the file has been fully uploaded and converted. You can check this when you register for free and look at the conversion history on your user dashboard.
• Uploading files is usually slower than downloading files because most high-speed internet connections are designed to provide much better speed for downloading than for uploading.

If you processed a file and clicked the "Download" button on an app page, your file should be in your default download folder. If you receive an error message or your browser stops working, please try downloading your file again.

Processing speed depends on many factors. The time it takes to convert your files depends on your internet connection speed, the size of the uploaded files, and how busy our servers are.

At busy times, files can wait in the queue for a moment before processing starts. Paid plans get priority in the queue.

There are a couple of reasons why you might not be able to convert your files.

The most common ones are:

• the original document is corrupted
• password or other protection is enabled for the original document.

Please check the original file on your computer and make sure that it opens properly. Also check that the file does not require a password to open and does not have any protection enabled.